LOCATION: Burnaby, BC, Canada
LMI Technologies, recognized as one of Canada’s 50 Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.
JOB SUMMARY
The Sales Support Representative (SSR) is responsible for establishing and maintaining customer relationships ensuring that customer needs are met. The SSR is also responsible for communicating customer requirements to the production team, providing support to our sales team through the sales process, and ensuring customer needs are met in accordance with company policies and procedures.
RESPONSIBILITIES
Through activities such as order entry, issuing RMA’s and fielding customer inquiries the SSR will communicate with a diverse customer base to ensure they receive a timely and professional response to all inquiries and requests.
Key responsibilities:
- Receive, processes and verify the accuracy of orders from customers imputing the data into the organization’s CRM system.
- Issue Return Material Authorizations (RMA).
- Communicates with customers any changes to orders such as revised shipping dates, pricing or items ordered.
- Respond to customer inquiries/requests and conduct follow up calls as required.
- Provide administrative support to sales department by providing pricing and lead times and preparing quotes.
- Participates and provides expertise as a member of the sales support team. The objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the sales support department as a whole.
- Qualify and input leads into the CRM system
- Explore opportunities to add value to the overall growth of the organization.
QUALIFICATIONS & REQUIREMENTS
- Fluent with verbal and written Cantonese
- Minimum of 2-3 years customer service experience.
- Post secondary education is required, preferably with a business or technical background.
- Exceptional verbal and written communication skills with proficiency using Microsoft Office products.
- Exceptional organizational, communication and prioritization skills.
- Self-motivated, have a positive attitude and a results oriented approach to business.
- Demonstrated ability to work independently as well as in a team environment.
If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.